Last Updated on December 11th, 2025
The website www.sekalash.com, inclusive of all reservation services, subdomains, features, functions, informational articles, and other official communication channels associated therewith (hereinafter referred to as the "Site and Services"), is managed and operated by Sekalash – Beauty Bar (hereinafter referred to as the "Company", "We", "Us", or "Our"). By accessing, browsing, utilizing the Site and Services, making a reservation/booking (hereinafter referred to as a "Reservation"), or executing a payment transaction through Our designated Third-Party Payment Gateway, the User (hereinafter referred to as "You", "Your", or the "Customer") expressly acknowledges, understands, and agrees to be legally bound by these Terms and Conditions (hereinafter referred to as the "Terms"), including the privacy policy and any other legal documents forming an inseparable part hereof. Should You dissent from any provision of these Terms, You are hereby instructed to immediately cease the access, use, or Reservation through the Site and Services. We reserve the unilateral right to amend, modify, or update these Terms from time to time to reflect operational developments, service features, or applicable legislative and regulatory changes. The most current version of these Terms shall supersede all previous versions and shall be effective immediately upon publication on the Site. Customers are obligated to review these Terms periodically.
1.1. "Site and Services" means the digital platform operated by Us, including www.sekalash.com, which serves as an information portal and Reservation facility for beauty services, including but not limited to Eyelash Extensions, Lash Lift, Nail Art, and other services provided by Us.
1.2. "Company" or "Sekalash – Beauty Bar" means the legitimate organizer, manager, and owner of the Site and Services, as well as the provider of beauty services at Our operational premises.
1.3. "User" or "Customer" means any individual who accesses, uses, seeks information, makes a Reservation, or transacts through the Site and Services.
1.4. "Reservation" means the act of booking a schedule for beauty services performed by the Customer through the Site and Services, which necessitates the payment of a Down Payment or Full Payment.
1.5. "Third-Party Payment Gateway" means the authorized payment system service provider (such as DOKU Payment Gateway API) that is a legitimate legal entity, holds a license from Bank Indonesia, and is officially appointed by Us to process Customer payment transactions.
1.6. "Down Payment (DP)" means a monetary sum of IDR 50,000 (Fifty Thousand Rupiah) strictly required to be paid by the Customer upon making a Reservation (except for Removal services which require Full Payment).
1.7 "Customer Content" means any data, information, reviews, or materials uploaded or submitted by the Customer through the Site and Services.
2.1. Applicability: These Terms govern the entirety of the Site usage, Reservation process, and payment procedures.
2.2. Representation of Data Accuracy: By executing a Reservation, the Customer represents and warrants that all provided personal data (First Name, Last Name, Email, and Telephone Number) is strictly valid, accurate, and lawful.
2.3. Compliance with Premises Rules: The Customer is obligated to comply with all prevailing rules and regulations at the operational premises of Sekalash upon visit to receive the reserved services.
2.4. Medical Declaration: The Customer is strictly obligated to disclose to Our therapists or staff prior to the commencement of any service if they possess a history of allergies, specific medical conditions pertaining to the eyes, nails, or skin, are currently pregnant, or are undergoing medical treatment that may be adversely affected by the chemical compounds utilized during the service.
2.5. Right to Refuse Service: In the interest of mutual safety, health, and comfort, We reserve the absolute and unilateral right to refuse the provision of services and cancel the Reservation of any Customer who: (a) exhibits symptoms of an infectious disease or contagious condition in the treatment area (e.g., conjunctivitis/pink eye, nail fungus); (b) acts in an abusive, intimidating, or harassing manner towards Our staff or other customers; or (c) refuses to comply with these Terms.
3.1. Reservation Process: Customers may execute a Reservation for services via the Site and Services, subject to the obligation of providing valid personal data and remitting payment in accordance with the stipulated terms.
3.2. Down Payment Obligation: For the majority of services, a Reservation shall be deemed valid and confirmed only upon the Customer's successful remittance of a Down Payment (DP) of IDR 50,000 via the Third-Party Payment Gateway.
3.3. Full Payment Obligation: Specifically for Removal services (or any other services We may designate hereafter), the Customer is strictly required to make a 100% Full Payment in advance to secure the Reservation confirmation.
3.4. Payment Mechanism: * Payments must be executed through Our designated Third-Party Payment Gateway (currently DOKU Payment Gateway API) and are subject to the terms and conditions prescribed by said Payment Gateway. The Customer acknowledges and agrees that funds shall be received by the Third-Party Payment Gateway prior to being forwarded to Us. We shall not be held liable for any system errors, downtimes, or failures occurring within the Third-Party Payment Gateway's infrastructure.
3.5. Settlement of Balance: The outstanding balance for the services rendered (if any) must be settled in full by the Customer at Our operational premises either prior to or immediately following the completion of the service, in accordance with Our prevailing policies.
4.1. Non-Refundable Policy: Any Down Payment (DP) and/or Full Payment remitted by the Customer for a Reservation is strictly non-refundable under any circumstances, including but not limited to unilateral cancellation by the Customer, failure to appear (no-show), or a change of mind.
4.2. Non-Reschedulable Policy: A Reservation that has been confirmed and paid for is strictly non-reschedulable for any reason whatsoever.
4.3. Consequences of Cancellation: Should the Customer cancel the Reservation or fail to appear at the confirmed scheduled time, the remitted Down Payment and/or Full Payment shall be forfeited in its entirety and shall become Our irrevocable property.
4.4. Late Arrival Policy: A maximum grace period of 15 (fifteen) minutes from the confirmed Reservation schedule is permitted. The provision of this grace period is solely to accommodate unforeseen circumstances beyond the Customer's control and shall not, under any circumstances, grant the Customer the right or entitlement to intentionally arrive late. In the interest of maintaining operational efficiency and elevating the quality of service for all customers, We reserve the unilateral right, with or without prior notice, to amend, adjust, or revoke this grace period at any given time. In the event the Customer's tardiness exceeds the prevailing grace period, We reserve the absolute right to either: (a) curtail the duration of the service to prevent disruption to subsequent Customer schedules, without any corresponding reduction in the full service fee; or (b) unilaterally cancel the Reservation, whereupon the Down Payment shall be forfeited entirely (classified as a no-show).
5.1. Content Submission: Customers are permitted to upload Customer Content (e.g., reviews or comments) provided that such Content: Does not violate applicable laws, norms, or ethics. Does not contain elements of discrimination (SARA), pornography, defamation, or hate speech. Does not infringe upon the Intellectual Property Rights of any third party.
5.2. Content License: By uploading Customer Content, You hereby grant Us a non-exclusive, royalty-free, and sub-licensable license to use, reproduce, publish, and display such Content in connection with the operation of the Site and Services.
5.3. Our Intellectual Property Rights: All trademarks, logos, designs, and editorial content presented on the Site and Services (excluding Customer Content) constitute Our exclusive Intellectual Property and are strictly protected under the laws of the Republic of Indonesia.
6.1. Limitation of Services: We bear the responsibility of providing the reserved beauty services in accordance with Our quality standards. However, We shall not be held liable for outcomes that do not align with the Customer's subjective, personal expectations.
6.2. Limitation of Information: Information, including articles, tips, or FAQs provided on the Site and Services, is intended for general informational purposes only and does not constitute a substitute for professional consultation. The Customer assumes full responsibility for any decisions made in reliance upon such information.
6.3. Third-Party Payment Gateway Liability: We explicitly disclaim any liability for system failures, financial data security breaches, or other losses arising from the use of the Third-Party Payment Gateway (DOKU Payment Gateway API), as such matters are beyond Our operational control.
7.1. Limited Warranty: We provide a complimentary retouch warranty (limited to a maximum of 1 repair session) in the event of abnormal eyelash extension shedding (exceeding 50% loss) or severe damage to nail art within a maximum period of 3 (three) days from the date the service was rendered. The Customer is strictly required to submit clear photographic evidence when initiating a warranty claim.
7.2. Warranty Exceptions: The aforementioned warranty shall be deemed null and void if the damage is proven to be the result of the Customer's negligence in adhering to proper aftercare procedures, including but not limited to: rubbing the eyes, application of oil-based products on the eye area, extreme exposure to water during the initial curing period, or self-manipulation of the extensions/nails. Any requests for repair subsequent to the expiration of the 3 (three) day period shall be subject to standard service tariffs.
8.1. Governing Law: These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the Republic of Indonesia.
8.2. Amicable Settlement: Any dispute, controversy, or claim arising out of or relating to these Terms shall initially be resolved through amicable negotiation and mutual consensus within a period of 30 (thirty) calendar days.
8.3. Jurisdiction: In the event that an amicable settlement cannot be reached within the stipulated timeframe, the dispute shall be finally settled under the exclusive jurisdiction of the District Court of Sleman, Special Region of Yogyakarta (Pengadilan Negeri Sleman, Daerah Istimewa Yogyakarta).